If no uniformed Southwest Airlines Employees or Skycaps are positioned at the curb when a Customer arrives to the airport, the Customer or someone acting on the Customer’s behalf must enter the terminal to request assistance for the Customer.Įscort assistance is available from the airport curb to/from gates and between gates for connecting flights. Note: Because we have no means to identify Customers who require assistance on sight, Customers who have requested assistance must identify themselves as needing our help upon arrival to the airport, at any connection points, and upon arrival to their destination.Ĭurbside check in is not available at all airports or during all hours of operation. Wheelchair assistance is available from the airport curb to/from gates and between gates for connecting flights. Once a Customer has added his/her option(s), the Customer should click “Continue” and the information will be saved to the Customer’s reservation.Ĭustomers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA prior to travel. Then, select “Manage Reservations” from the “Flight” column, input the required information, and select “Continue.” From that page, click on the "Special Assistance" link. If a reservation has already been created, simply click on the “FLIGHT | HOTEL | CAR” link located on the top of our home page. After the Customer has selected his/her option(s), the Customer should click “Continue” and complete the booking process. When booking online, Customers may notice that there is a link (identified with a question mark) that directs the user to the details of our policies for assisting Passengers with disabilities. When booking a new reservation, Customers may use the “Special Assistance” link (situated on the Passenger & Payment Info page) to indicate that they require assistance. Because we have no means to identify Customers who require assistance on sight, Customers who have requested such assistance must identify themselves as needing our help upon arrival to the airport, at any connection points, and upon arrival to their destination. If traveling in a group of 10 or more Customers who use wheelchairs, please advise us at least 24 hours in advance by calling 1-800-I-FLY-SWA (1-80) so that we can ensure adequate staffing and room in the cargo compartment of the aircraft for the wheelchairs.Īssistance in the airport and with boardingĬustomers are not required to provide advance notice of the need for assistance however, doing so helps us better prepare for the number of Customers who will need our help. In this case, the Customer will be transferred to an airport wheelchair until boarding begins. If traveling with a power wheelchair, in the event that we need to prepare the wheelchair for stowage, we may ask that Customers relinquish his/her power wheelchair up to an hour in advance of departure. We recommend that Customers arrive at the airport no later than the recommended airport arrival time. Once a Customer has added his/her option(s), the Customer should click “Update Information” and the information will be saved to the Customer’s reservation.Ĭustomers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA (1-80) prior to travel. Then, select “Manage Reservations” from the “Flight” column, input the required information, and select “Search.” From that page, click on the "Special Assistance" link under the Passenger name. If a reservation has already been created, simply click on the “FLIGHT | HOTEL | CAR | VACATIONS” link located on the top of our home page. After the Customer has selected his/her option(s), the Customer should scroll down and complete the booking process. When booking online, Customers may notice that there is a link (identified with an italicized "i") that directs the user to the details of our policies for assisting Passengers with disabilities. When booking a new reservation, Customers may use the “Special Assistance” link on the Passenger & Payment Info page to indicate that he/she requires assistance. We give Customers the opportunity to proactively notify Southwest Airlines of any specific disability-related needs during and after booking. Customers with disabilities are not required to provide advance notice of the need for assistance however, doing so helps us better prepare for the number of Customers who will need our help.
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